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TERMS AND CONDITIONS

  1. Please ensure that you have read and understood these terms and conditions before booking any of my training packages 

  2. I only use kind and humane training methods and expect the same from my clients. I do not work with clients who insist on using choke chains, prong collars, shock collars, bark collars or any other fear inducing training equipment or techniques on their dog. Intentional harsh handling such as smacking a dog will not be tolerated and failure to resolve such methods will result in immediate conclusion of the training programme

  3. It is the client’s responsibility to be true and accurate in the initial consultation and inform me of all issues they may be experiencing with their dog

  4. It is the client’s responsibility to truthfully inform me of any previous aggression your dog may have displayed both towards humans or other dogs, and any previous bite history prior to the start of our training programme

  5. It is the client’s responsibility to advise me of any allergies or special dietary requirements your dog may have prior to the start of our training programme

  6. It is the client’s responsibility to ensure that the pet’s collar, harness, lead, carrier or any other security device is fastened and secured correctly where applicable. I shall not be liable for any escape or loss of pet due to the client’s failure to comply with this clause

  7. Flexi leads and extendable leads are strictly NOT permitted in any of my training sessions. All dogs must wear a well fitted flat collar with an ID tag as per current UK Legislation (Control of Dogs Order 1992), and may wear a well fitted harness in addition

  8. I reserve the right to postpone and reschedule a training session if I believe that a dog is in pain or otherwise unwell, to ensure the welfare of the animals I work with is never compromised during a training session

  9. The client agrees to act in accordance with any and all reasonable instructions issued by myself in relation to the training

  10. For best results the client needs to be fully committed and willing to continue with following the advice outside training sessions. I shall not be liable should the client fail to follow my instructions outside of training sessions and not do their homewor

  11. I cannot accept responsibility for any loss, injury or damage to person or property

  12. Payments for all training programmes are payable in advance by bank transfer or PayPal. Bookings are not confirmed and time-slots not secured until full payment has been received. All payments must be made in full by bank transfer or PayPal within 24 hours of booking unless a payment plan has been agreed

  13. I may be able to provide payment plans at my discretion - please contact me for details if required and we can discuss

  14. It is the client’s responsibility to attend on the right date and on time and that any lateness will be deducted from their session. If a client is more than 20 minutes late for a session, the session will automatically be cancelled and the client loses the session

  15. The client has to select ALL timeslots for their chosen package upon booking. Please be aware that there might be a 2-3 months wait for a new timeslot due to exceptionally high demand for my services if you decide to reschedule any of your timeslots for any reason. In order to gain momentum and achieve great results, I expect all clients to be fully committed to the training process and only reschedule a session in the case of an emergency

  16. If you decide to cancel one of your weekend bookings, then your appointment will be rescheduled to a weekday as long as  you have given me a minimum of 48 hours notice. If you wish to reschedule to another weekend slot there will be a £10 rebooking fee

  17. I am unable to provide any refunds after training has begun. This is applicable for all of my training packages

  18. I understand that cancellations may sometimes be necessary. Where fees have not yet been received, no charge will be made. Where frequent cancellations occur, I reserve the right not to proceed with any previously agreed arrangements. Please note, if less than 48 hours’ notice is given, the full fee is still to be charged – regardless of reason for cancellation

  19. All credit must be used within 3 months of payment date with no exceptions

  20. If I need to reschedule due to illness or other unforeseen circumstances, I will arrange a booking with you at the nearest possible availability and give you as much notice as I am able to

  21. Some of my training packages include Whatsapp support inbetween training sessions. The Whatssapp support is valid for 3 weeks if you chose a package  of 3 sessions, 5 weeks if you choose a package of 5 sessions and 8 weeks if you purchase a package of 8 sessions. Whatsapp support starts on the day of your first session and will be available during business hours only

  22. Hot weather policy - in the event of temperatures being at 23 degrees or above, I reserve the right to reschedule any training sessions that had been scheduled for a time between 9am and 5pm on any given day in order to keep dogs safe as the heat can be fatal for dogs. For any brachycephalic dogs this policy applies to temperatures of 20 degrees and above. Training sessions will either be moved to the early morning or evening, carried out via Zoom or moved to another day altogether, depending on my availability and the client’s schedule.

  23. Prices quoted on this website apply to the following London post codes: E1, E2, E3, E5, E8, E9, E10, N1, N4, N5, N15, N16. I often travel to other postcodes but there may be an up charge to cover my travel cost and time, please contact me for further details and a personalised quote before completing your booking

  24. By booking any of my training packages, you are agreeing to all of the above

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