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TERMS AND CONDITIONS

Please ensure you have read and understood these Terms and Conditions before booking any training with us.

 

By booking, you agree to these Terms in full.

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1. Training Ethics & Welfare

 

I use only kind, humane and ethical training methods and expect the same from all clients.

 

The following tools and methods are strictly prohibited:

 

  • choke chains

  • prong collars

  • shock collars

  • vibration collars

  • spray collars

  • slip leads

  • bark collars

  • any fear-based or aversive training methods

  • intentional harsh handling including smacking or physical correction

 

Failure to comply may result in immediate termination of the training programme without refund.

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2. Client Responsibility & Honesty

 

It is the client’s responsibility to provide full and accurate information during the initial consultation, including:

 

  • behavioural issues

  • aggression history

  • bite history

  • health concerns

  • allergies or dietary requirements

 

Failure to disclose relevant information may affect training outcomes and programme continuation.

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3. Dog Safety & Equipment

 

Clients are responsible for ensuring all equipment is correctly fitted and secure at all times, including:

 

  • collars

  • harnesses

  • leads

  • carriers

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I accept no liability for escape, loss, or injury resulting from incorrect use or fitting of equipment.

 

Flexi/extendable leads are strictly prohibited in all sessions.

 

Dogs must wear:

 

  • a well-fitted flat collar with ID tag (legal requirement under UK Control of Dogs Order 1992)

  • a well-fitted harness (optional but recommended)

 

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4. Training Commitment

 

Successful outcomes depend on client consistency and commitment outside of sessions.

 

Clients agree to follow all training advice and homework provided.

 

I cannot be held responsible for lack of progress where guidance is not followed.

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5. Health & Welfare Right to Pause

 

I reserve the right to postpone or stop any session if a dog appears unwell, injured, or in distress in order to protect animal welfare.

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6. Liability

 

I accept no liability for loss, injury, or damage to persons, animals, or property during or after training sessions.

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7. Payments

 

Payment is required in full at the time of booking via the online booking system.

 

Bank transfer may be accepted at my discretion. However:

 

  • bookings are not confirmed until full payment is received

  • time slots are not reserved until payment has cleared

 

Payment plans may be available via the website checkout only.

 

PayPal payments are not accepted.

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8. Cancellations, Rescheduling & Diary Policy

 

Clients are expected to attend all scheduled sessions to maintain training consistency and allow fair availability for all clients.

 

Late arrivals

 

  • lateness will be deducted from session time

  • clients arriving more than 20 minutes late may forfeit the session

 

Rescheduling policy

 

  • self-rescheduling via the booking portal is not available

  • all reschedule requests must be submitted by email

  • each programme includes ONE complimentary reschedule with a minimum of 48 hours’ notice

  • additional reschedule requests cannot be guaranteed and may result in forfeiture of the session

  • frequent rescheduling may affect future booking priority and programme continuation

 

To maintain training momentum and diary availability, all training programmes must be completed within 6 months of purchase. Unused sessions will expire after this period.

 

Cancellation policy

 

  • cancellations with less than 48 hours’ notice are charged in full

  • repeated late cancellations or missed sessions may result in programme termination without refund

 

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9. Separation Anxiety Programme (Fixed Structure Policy)

 

Separation Anxiety clients are enrolled into a structured weekly training programme designed to support consistency and progress.

 

This includes:

 

  • fixed weekly session allocation

  • consistency-based progression planning

  • limited flexibility to support training outcomes

 

Due to the structured nature of the programme, rescheduling availability is extremely limited.

 

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10. Refund Policy

 

A full refund is available only if requested within 48 hours of purchase and before training begins.

 

After this period:

 

  • no refunds are available once training has commenced

  • refunds outside this timeframe are at my discretion only

 

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11. Support Between Sessions

 

Support availability depends on package type:

 

  • Platinum & Separation Anxiety packages: WhatsApp support included during the specified programme duration

  • Silver & Gold packages: behavioural support is provided via scheduled Turbo Calls only

 

WhatsApp support is available during business hours only.

 

Support durations

 

  • 4-session Separation Anxiety package: 4 weeks

  • 8-session Separation Anxiety package: 8 weeks

  • Platinum packages: 10 weeks

 

Support begins from the date of the first session.

 

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12. Weather & Safety Policy

 

Training sessions may be rescheduled during periods of extreme weather to ensure dog safety and welfare.

 

Outdoor sessions may be adjusted when:

 

  • temperatures reach 23°C+

  • temperatures reach 20°C+ for brachycephalic breeds

 

Alternative options may include:

 

  • early morning sessions

  • evening sessions

  • Zoom sessions

  • rescheduling to another suitable date

 

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13. Pricing & Location Policy

 

In-person sessions are available within selected London locations including:

 

East Ham, Hackney, London Fields, Haggerston, Hoxton, Victoria Park, Dalston, Upper Clapton, Lower Clapton, Leyton, Hackney Downs, Islington, Limehouse, Clerkenwell, Stoke Newington, Highbury, Shoreditch, Stamford Hill, Liverpool Street, London Bridge, Aldgate, Bethnal Green, Stepney Green, Bow, West Ham, Whitechapel, Walthamstow, Wapping, Stratford, Canning Town, Old Street and Camden.

 

Travel outside these areas may be available subject to an additional travel fee.

 

  • pricing varies depending on location and scheduling requirements

  • please contact us directly regarding availability and travel pricing

 

Alternative options for out-of-area clients include:

 

  • Zoom training sessions (available worldwide)

  • in-person sessions in selected Hackney parks, subject to availability

 

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14. Booking & Acceptance

 

By booking any training package, you confirm that you:

 

  • agree to these Terms & Conditions in full

  • understand the training structure and policies

  • accept the cancellation, rescheduling and payment terms

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